ONLINE DISPUTE RESOLUTION AS AN EFFECTIVE MEANS OF RESOLVING E-COMMERCE DISPUTE IN NIGERIA

ABSTRACT

Commercial transactions have been a part of humankind since the evolution of humanity even until the present dispensation. However, just as commercial transactions have been a part of mankind, so has the evolution and continuous change of the means of transaction. This work focuses not on the present commercial transaction but on the advent and impact of technology on commercial transactions. Therefore, electronic commerce, being the main focus, is aligned to dispute resolution which is another dimension to this work. This work examines e-commerce in tandem with online dispute resolution and using the doctrinal research method, this work discovers that the use of technology to resolve disputes in the online commercial sector is necessary and pivotal in this age and time. Also, there is a need to align the current practice in Nigeria with what is obtainable in the United Kingdom or China which is the comparative countries in this work.

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UNILAG Law Review, (2024) Volume 7 Edition 1.